Apology and notice of voluntary recall to customers who use an “AHE model” dehumidifier
Thank you very much for your continued use of Tiger products.
We have discovered that the [AHE-A600] and [AHE-B600] dehumidifiers manufactured by Tiger between March 9, 2005 and August 20, 2007 have a defect in the heater connection inside the unit, which in extremely rare cases may cause smoking or ignition after prolonged use.
Therefore, in order to prevent accidents, we have decided to conduct a voluntary recall and issue refunds.
If you are a user of the product in question, please discontinue use and contact us using the following information. We will issue a refund of 10,000 yen per recalled unit.
We deeply apologize for the inconvenience and ask for your understanding and cooperation.
How to read the product number
*The product number is written on the back.
Application/Inquiry
If you own the product in question, please use one of the following methods to register and contact us.
The name, address, telephone number, and other information you provide will not be used for any purpose other than the recall.
1. Apply online
2. Apply or inquire by phone
Notice of year-end and New Year holidays
We regret to inform you that our company will be closed from Tuesday, December 31, 2024 – Sunday, January 5, 2025.
We apologize for any inconvenience this may cause and appreciate your understanding.
Tiger Corporation’s Dedicated Line for Dehumidifiers
Toll Free: 0120-780-406
Reception Hours: Monday to Friday from 9 a.m. to 5 p.m.
(Excluding national and public holidays and our company holidays)
*The line cannot be called from some IP phones. Thank you for your understanding.
*Please check the telephone number carefully to ensure you are dialing the correct number.