Reception for Repair

Notes for repair

• We do not offer an on-site repair service.
  For a charged repair, note that the one-way shipping cost will be borne by you.

• You cannot fix the product yourself because some of the repair parts designated by us such as microprocessor boards and open/lock buttons may pose a danger to you. The repair parts for Tiger products are not commercially available. Make sure to ask us for repair.

• The warranty card promises free repair based on the information provided in the card if the product fails within one year from the date of purchase under normal use in accordance with the precautionary statements given in the instruction manual and warning labels on the main unit. If you do not show the warranty card, you will be charged for repair even if it is within one year after the purchase of the product. Be sure to keep the warranty card after purchasing a product and show it when asking us for repair.

• Even within the warranty period, a repair will be chargeable in any of the following cases :

• • Failure of or damage to the product due to misuse or improper repair or modification;
  • Failure of or damage to the product due to relocation of the product after installation, transportation or dropping of the product after purchase;
  • Failure of or damage to the product due to fire, earthquake, flood, lightning, other natural disasters, pollution or salt damage, or abnormal voltage;
  • Failure of or damage to the product when used for purposes other than general household use (for example, long-term use for business purposes, mounting on a vehicle or ship);
  • Failure of the product due to entry of insects;
  • If the warranty card is not shown;
  • If the information including the date of purchase, name of customer, or store name is not provided on the warranty card, or any of the text has been rewritten;
  • Replacement of consumables; or
  • Failure of or damage to the product caused because a product designed only for use in Japan was used overseas.

• A long-term warranty contract concluded between a customer and store does not apply to repair services offered by Tiger Corporation. The warranty period of our products is one year after the date of purchase (electric products). For the warranty system provided by the store where you purchased the product, consult with the store.

• Repair charges when you ask a store for repair vary from those when you ask us for repair. When you ask a store for repair, the store-specific repair pricing structure or long-term warranty system applies. For details, contact the store that you ask for repair. When you ask us for repair, you will be charged for diagnosis of the problem, repair of the product (engineering fee), parts cost incurred in the repair of the product, and one-way shipping cost to us.

• For products for which the specified availability periods of performance parts for repair have expired, we have no stock of the parts required for repairs and may not be able to repair them. Contact the store where you purchased the product or our customer service representative and present the product number to check whether the product can be repaired or not.
  For the availability periods of performance parts for repair, refer to the following “Availability period of performance parts for repair.”