Shipping Policy

日本語

配送ポリシー

日本国内へのお届け

日本国内

送料

  • 消費税率によって税込み金額は変動します。

1決済のご注文金額が5,000円（税込）以上の場合、全国どこでも送料は弊社負担にてお届けします。
1決済のご注文金額が5,000円（税込）未満の場合は、送料550円（税込） となります。

  • お届け先が複数の場合、1件あたりのお届け商品が、5,000円（税込）未満となるご注文には送料550円（税込）が必要になります。
  • 同一のお客様からの複数回のご注文で合計金額が5,000円（税込）以上となる場合も、1回のご注文の金額が5,000円（税込）未満のご注文にはそれぞれ送料が発生いたします。

交換用パッキンセット送料

  • 消費税率によって税込み金額は変動します。

交換用パッキンセットのみのご注文で、かつ4個以下のご注文は、ヤマト運輸投函サービス「ネコポス」にてお届けします。
「ネコポス」の発送の場合は、送料330円(税込)となります。
「ネコポス」はポストへの投函となりますので、代引きでのお支払いには対応しておりません。
なお、代引きご希望の方、または「ネコポス」での発送を希望されない方は、事務局までご連絡ください。
通常配送にて発送するお手続きを取らせていただきます。
その場合、送料550円（税込）にて再決済のお手続き後、発送となりますことご了承ください。

  • 家電製品等、他の製品と一緒にご注文の場合は、通常配送となります。

お届け時間

お届け時間帯…ヤマト運輸の指定時間にてお届けが可能です。
午前中　8時～12時、14時～16時、16時～18時、18時～20時、19時～21時からお選びいただけます。

  • 「ネコポス」はポストへの投函となりますので、時間指定はできません。

代引き手数料

代引き決済は日本国内の配送のみ対応しております。
代引手数料：消費税を除いた代金引換額に応じての手数料となります。
10,000円まで330円(税抜き300円)、30,000円まで440円(税抜き400円)、100,000円まで660円(税抜き600円)、300,000円まで1,100円(税抜き1,000円)

  • 購入者様による商品の受取り辞退等でお取引が成立しなかった場合でも決済手数料がかかります。
  • 決済手数料には運賃、振込手数料、収入印紙代は含まれておりません。
  • 1件あたりの代金引換額が50,000円（税抜き）以上の場合、印紙代相当額220円（税抜き200円）が必要になります。
  • 1回のお支払における代金引換額は300,000円（税抜き）までとなっております。

【備考】

  • 配達時に、代金と引き換えにて商品をお渡しする方法です。
  • 必ず弊社からの受注確認メールにてお支払総額・在庫状況・配送状況をご確認ください。
  • お支払総額は、（商品代金合計＋消費税＋代引手数料（税込））
  • 代金は商品配送時に配送員にお支払いください。
  • 一部地域ではご利用になれません。（その場合はご連絡致します。）

お届け方法

注文受付後、１週間以内の発送となります。
ヤマト運輸にて発送いたします。配送業者のご指定はできませんのでご了承ください。

お届け日

通常出荷商品はご注文受付後、約1週間でお届けします。
なお、通常出荷商品と発送予定表示のある商品をご一緒に注文された場合は、発送予定表示のある商品と同梱にて発送いたします。

  • 商品の在庫状況、お届け先などにより1週間以上かかる場合がございます。
  • 天災や交通事情などの諸事情や、大型連休、年末年始やその他の都合によりお届けが遅れる場合があります。

お届け先

注文画面にて、お届け先をご指定ください。あらかじめ登録している場合は、ご登録の住所が表示されます。
複数住所を登録している場合、その中から指定ができます。
変更される場合は、登録済の住所を編集するか、「新しい住所を追加する」よりご登録ください。

  • 発送済みの場合は、お届け先を変更出来ませんので、ご了承ください。その場合、発送済のお荷物番号をお知らせしますので、お客様ご自身にて配送会社にお問い合わせください。
  • 住所不備または長期不在などでお受け取りいただけない場合、弊社への返品を確認後、ご注文キャンセルとさせていただきます。ご入用の場合は、再度ご注文のお手続きをお願いします。

日本国外へのお届け

配送地域

日本国外への配送はアメリカ合衆国およびカナダのみ承ります。

対象商品

真空断熱ボトル（一部商品に限る）

送料

配送はDHLによって行われ、弊社指定の送料をご負担いただきます。海外からご購入の場合、日本の消費税はご請求に含まれません。当サイトでお支払い頂く送料に関税および付加価値税は含まれておりません。関税および付加価値税は受取人が運送会社にお支払いください。
住所不備や受取拒否などの理由により保管期限を過ぎた場合、商品は弊社まで返送され、返送時および再配送時の送料を追加でご請求いたします。

関税

全ての場合において、お客様は関税を支払い、自国の税関で必要とされる全ての書類を提供する責任があります。お客様がその税金の支払いを拒否した場合、荷物は当社に返送されます。その後、運送会社から請求された発送送料と、荷物の返送にかかった返送送料を差し引いて返金します。

お届け方法

通常出荷商品は注文受付後、１週間以内に弊社物流倉庫からDHLにて出荷いたします。
発送予定表示のある商品は出荷日が確定次第、ご購入時に入力いただいたメールアドレス宛に出荷予定日をご連絡いたします。

Track DHL Express Shipments(外部サイト)
https://www.dhl.com/en/express/tracking.html

  • 商品の在庫状況、お届け先、天災や交通事情などの諸事情や、大型連休、年末年始やその他の都合によりお届けが遅れる場合があります。

最終更新日：2022.09.28

English

Shipping Policy

Shipping within Japan

Destinations within Japan

Shipping Charges

  • The amount including tax may vary depending on the consumption tax rate.

If your order amount is 5,000 yen or more (including tax) per payment, you can enjoy free shipping no matter where the destination is.
If your order amount is less than 5,000 yen (including tax) per payment, you will be charged 550 yen (including tax) for shipping.

  • If there is more than one destination and the value of product(s) delivered to each destination is less than 5,000 yen (including tax), you will be charged 550 yen (including tax) for shipping to each destination.
  • If the total amount of your orders is 5,000 yen or more (including tax) but the amount of each order is less than 5,000 yen (including tax), you will be charged for shipping of each order.

Shipping Charges for Replacement Gaskets

  • The amount including tax may vary depending on the consumption tax rate.

For an order for only four or fewer replacement gaskets, we will use Nekopos, a YAMATO TRANSPORT service of small parcel delivery to a mailbox for the delivery of the ordered product(s).
For shipping by Nekopos, you will be charged 330 yen (including tax).
The Nekopos service provides a delivery to a mailbox; therefore, we do not accept payment by cash on delivery (COD).
If you request payment by COD or prefer not to use Nekopos for the delivery of your order, contact our service office.
Then, we will arrange the shipment of your order by a standard delivery service.
Please note that, in this case, you will have to do the order process again to pay for the shipping charge of 550 yen (including tax) and the ordered product(s) will be shipped only after you do the process.

  • If you order a replacement gasket together with other products such as home appliances, they will be shipped by a standard delivery service.

Delivery Time

Delivery time period: We offer delivery by YAMATO TRANSPORT at a specified time.
You can choose a desired time period from the following options: in the 8:00 am to 12:00 pm, 2:00 pm to 4:00 pm, 4:00 pm to 6:00 pm, 6:00 pm to 8:00 pm, or 7:00 pm to 9:00 pm in the morning.

  • For shipping by Nekopos, you cannot specify a delivery time because the ordered product(s) will be delivered to your mailbox.

COD Commission

We accept payment by COD only for shipping within Japan.
COD commission: The commission varies depending on the COD amount excluding consumption tax as follows.
For up to 10,000 yen, 330 yen (300 yen excluding tax)
For up to 30,000 yen, 440 yen (400 yen excluding tax)
For up to 100,000 yen, 660 yen (600 yen excluding tax)
For up to 300,000 yen, 1,100 yen (1,000 yen excluding tax)

  • Even if you refuse to receive the product you purchased and cancel the order, you will still be charged the COD payment commission.
  • The payment commission does not include the freight, transfer fee, or revenue stamp fee.
  • If the COD amount per payment is 50,000 yen or more (excluding tax), you will be charged 220 yen (200 yen excluding tax) equivalent to the revenue stamp fee as the commission.
  • The maximum acceptable COD amount per payment is 300,000 yen (excluding tax).

[Remarks]

  • Cash on delivery (COD) is a method in which payment is given when the products are received.
  • Be sure to check the total amount of payment, inventory status and delivery status on the order confirmation email that will be sent by us.
  • The total amount of payment: Total value of product(s) + Consumption tax + COD commission (including tax)
  • The payment should be given to the delivery person in cash when the product(s) is received.
  • Payment by COD is not available in some regions. (In this case, we will notify you.)

Delivery Method

We will ship the ordered product(s) within one week from the receipt of your order.
The delivery will be made by YAMATO TRANSPORT. Please note that you cannot specify a delivery company.

Delivery Date

The ordered products are usually delivered about one week after the receipt of the order.
If you order a product together with a products with shipping schedule display, the product will be packed and shipped together with the products with shipping schedule display.

  • It may take more than one week depending on the inventory status of the product or the delivery destination.
  • The delivery may be delayed due to circumstances beyond our control such as natural disasters and traffic situations and various reasons including a long holiday season, the New Year holidays, and others.

Delivery Destination

Specify a delivery destination on the order screen. If you have already registered any destination, the registered address is displayed.
If you have already registered more than one address, you may specify any of them.
If you want to change the address, edit the registered address or select [Add a new address] to register a new address.

  • Note that, when the ordered product(s) has already been shipped, you cannot change the delivery destination. In this case, we will notify you of the tracking number of the shipped package as requested, so that you can contact the delivery company by yourself.
  • If the ordered product(s) is not received because of an insufficient address or absence of the recipient for a long time, we will cancel the order after confirming the product(s) has been returned to us. If necessary, place an order again for the product(s).

Shipping outside Japan

Shipping Regions

Outside Japan, we can only ship ordered products to the United States and Canada.

Applicable Products

Vacuum Insulated Bottles (only some of them)

Shipping Charges

We use a delivery service provided by DHL for international shipping. Customers who ordered the products will have to pay our designated shipping charges. If you purchase from overseas, Japanese consumption taxes will be excluded from the charged amount. The shipping charges to be paid on this site do not include customs duties or value added tax. Customs duties and value added tax, if any, are to be paid to the delivery company by the recipients of the products.
If the retention period expires due to an insufficient address or refusal to receive the products, they will be returned to us and the customers who ordered the products will be charged additionally for the return shipping and redelivery.

Customs Duties

In all circumstances, the customers who ordered products are responsible for paying customs duties on the ordered products and submitting all documents required by the customs in their own countries. If they refuse to pay the taxes, the parcels will be returned to us. Then, we will refund the amount minus the shipping charge claimed by the delivery company and the return shipping charge to each of the customers.

Delivery Method

The ordered products are usually shipped from our distribution warehouse and delivered by DHL within one week after the receipt of the order.
For the delivery status after the completion of shipment, check the DHL website with the tracking number given in the email notifying you of the completion of shipment, which we will send to you.

Track DHL Express Shipments (external site)
https://www.dhl.com/en/express/tracking.html

  • The delivery may be delayed depending on the inventory status of the product(s) or the delivery destination or due to circumstances beyond our control such as natural disasters and traffic situations and various reasons including a long holiday season, the New Year holidays, and others.

Last updated on: Sept. 28, 2022