Return and Refund Policy

日本語

返品&返金ポリシー

日本国内へのお届け

返品・交換

商品到着後14日以内にご連絡の上、弊社へご返送ください。
但し、以下の場合には交換はお受けできません。

当社の責めに帰すべからざる理由によりキズや破損が生じた商品
商品到着後、いかなるご連絡もいただかないまま14日以上経過した商品

各返品方法に関しましては、下記をご確認ください。

不良品の場合

万一、お届けした商品に瑕疵があった場合、商品到着後9日以内にご連絡の上、14日以内に着払いにて弊社にご返却ください。不良品の返品についての送料は弊社負担となります。
返品確認後、良品を当社元払いにて出荷、または代金を返却致します。

お客様都合の場合

お申込された製品とのイメージ相違など、お客様のご都合による返品の場合、未使用かつ良品に限り交換または代金の返却をいたします。
但し、商品出荷完了後のご注文キャンセルは承っておりません。お支払方法に関わらず、運送会社から商品をお受取りいただいたうえで、返品・交換のお手続きをいただくものとします。
お客様のご都合による返品の場合は、必ず元払いにて商品をご返送ください。
尚、代金の返却は、該当の商品代金のみのご返却となります。のし掛け+包装紙・リボン掛けは包装資材のため、返品返金の対象外です。
商品お届け時（税込み5000円未満のご購入時のみ）、着払いでご返送いただいた場合の送料および代引き手数料の差額分をご返却させていただきます。
商品の変更をご希望の場合は、先に送付させていただきました商品を一度返品・返金にて処理をさせて頂き、あらためてご希望の商品をご注文頂く形となります。
返品・交換ご希望の場合は、上記をお読みの上、必ず事前にお問い合わせフォームよりご連絡ください。

お問い合わせフォームはこちら

商品の保証について

電気製品にはメーカーの保証がついております。
保証の期間・内容につきましては商品に同梱されておりますメーカー保証書の内容をご確認ください。
※取扱説明書と保証書が一体になっている商品もございます。
※真空断熱ボトルやエアーポット等は電気製品ではないため、保証はございません。また、保証書も付属しておりません。
※日本国内専用の商品を日本国外で使用された場合は保証の対象外となります。

また、本サイトでは保証書への捺印を省略させていただいており、商品発送時に同梱しております「納品書」を購入証明としております。納品書はメーカー保証を受ける際に必要となりますので、保証書と一緒に大切に保管いただきますようお願いいたします。

日本国外へのお届け

ご注文のキャンセル

出荷完了後はいかなる理由でもお客様都合によるキャンセル、返品、返金はお受けいたしかねます。

不良品の返品

万一、お届けした商品に瑕疵があった場合、商品代金を返金いたしますので、商品到着後30日以内にご連絡ください。
お問い合わせはすべて、電子メールでsupport@tiger-onlinestore.comで、お客様のお名前、電子メールアドレス、注文番号、返品される商品名、ご提供可能な場合は写真をお送りください。

弊社より返品用の送り状およびインボイスを電子メールでお送りいたしますので、印刷、添付のうえ弊社に返送ください。不良品の返品についての送料は弊社負担となります。
返品確認後、代金を当サイトでご利用いただいた決済手段にて返金致します。
但し、以下の場合には交換はお受けできません。

当社の責めに帰すべからざる理由によりキズや破損が生じた商品
商品到着後、いかなるご連絡もいただかないまま30日以上経過した商品
お客様のミス（注文間違いなど）による交換
セール品の交換や払い戻しは致しません

最終更新日：2022.09.28

English

Return and Refund Policy

Shipping within Japan

Return and Replacement

Contact us within 14 days after the arrival of the ordered product and return it to us.
However, we cannot replace products in any of the following cases:

Products damaged for a reason not attributable to us;
Products for which at least 14 days have passed without any notification given to us since their arrival;

For how to return products, see the following.

For Defective Products

If any of the products delivered are defective, contact us within 9 days after their arrival and send them back to us freight collect within 14 days. For return shipping of defective products, we will pay the shipping charge.
After confirming the returned product, we will ship a conforming product to you freight prepaid or refund the amount paid to you.

Returning Products for Your Personal Reasons

When you return the received product for your personal reason, such as because the product is different from what you imagined or expected, we will replace it with another product or refund your payment only if the product is unused and intact.
We do not accept cancellation of an order after the shipment of the ordered product is completed. Regardless of the payment method, you shall receive the product from the delivery company and then take the steps to return and replace it.
To return the product for your personal reason, make sure to send it back to us freight prepaid.
Note that we will refund only the price of the product returned. We will not refund the charge for the noshi orwrapping paper/ribbon because they are packaging materials.
We will pay back the difference between the shipping charge paid for the delivery of the product (only when the amount of purchase is less than 5,000 yen including tax) and the shipping charge and COD commission incurred for the return shipping freight collect.
If you want to change the ordered product, you will be requested to return the delivered product to us so that we can refund the amount paid for the product, and then you will have to place a new order for a desired product.
To return/replace the product, read the above and make sure to contact us using the inquiry form in advance.

Click here for inquiry form

Product Warranty

The electric products come with the manufacturer’s warranty.
For the warranty information including warranty period, see the manufacturer’s warranty cards included in the products.
*Some of the products come with their instruction manuals incorporating the warranty cards.
*For Vacuum Insulated Bottles and air pots, no warranty is offered because they are not electric products. Therefore, such products come with no warranty cards.
*If you use products designed specifically for use inside Japan overseas, this is not covered under the warranty.

We do not put a stamp on warranty cards for products on this site. Instead, we handle the delivery cards included in the packages of products at the time of shipment as proof of purchase. Please keep the delivery cards together with the warranty cards in a safe place because the delivery cards will be required to use the manufacturer’s warranty.

Shipping outside Japan

Cancelling Orders

After shipment of ordered products, we do not accept any cancellation, return of products, or refund for the customers’ personal reasons no matter what the reasons are.

Returning Defective Products

If any of the products delivered are defective, we will refund the amount paid for them. Contact us within 30 days after their arrival.
For any inquiries, send us information including your name and email address, the order number and name of the product to be returned, and photo(s) if available by email to support@tiger-onlinestore.com.

We will send you an invoice for return shipping by email. Print the invoice and attach it to the product to be returned, and send it back to us. For return shipping of defective products, we will pay the shipping charge.
After confirming the returned product, we will refund the amount paid by the payment method that you used on this site.
However, we cannot replace products in any of the following cases:

Products damaged for a reason not attributable to us;
Products for which at least 30 days have passed without any notification given to us since their arrival;
Replacement of products due to mistakes made by the customers (such as products ordered by mistake); or
Replacement of or refund on products on sale.

Last updated on: Sept. 28, 2022