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Online Store FAQ

Registering in TIGER FOREST

A screen prompting me to register as a member of TIGER FOREST appeared. Can I purchase a product without registering?

Yes, you can purchase a product without registering as a member. Registering as a member will make your shopping at the online store smooth thanks to various benefits such as being able to see the order history and so we recommend you to do so.

What is TIGER FOREST?

TIGER FOREST is a website for members. It was started by Tiger Corporation in 2020 and has been operated by the company since then. For details, see Member Registration.

I cannot register as a member on the site.

Check the following. If the problem persists, contact us.
Click here for the inquiry form.

• The password must be at least 10 characters and contain at least 1 uppercase letter, lowercase letter, number, or symbol.
• Check if you have entered your email address in single-byte alphanumeric characters.
• Check if you are operating in the recommended environment.
• If you cannot register, please give us detailed information such as the error message, the type of browser you are using, and the model of your smartphone.

Let me know the recommended environment for the member registration site.

Basically, the latest version of a browser is recommended. (The recommended browsers as of October 2022 are as follows.)

• On smartphones
  • The latest version of Safari on iOS 14 or higher
  • A standard browser on Android 9.0 or higher
• On PCs
  • The latest version of Firefox
  • The latest version of Google Chrome
  • The latest version of Safari
  • The latest version of Microsoft Edge

Change/Deregistration of Member Information

Where can I change the registered email address?

You can change the registered email address on the Change the Member Information page.
URL: https://www.tiger-forest.com/user/edit

I forgot my password.

Click [Forgot your password] on the login screen, enter the email address registered in the entry form on the Reissue password screen, and click the [Send] button.
An email containing the URL for reissuing your password will be sent to the registered address. Click the URL in the email and take the necessary steps.

Can I change the registered address or add another address?

Yes, you can. You can change the registered address or add a new address on the online store from My Page > Check your address > Your address. When multiple addresses are registered, the address with the option [Set this address as the default] checked is displayed first on the list but you can select any of all the registered addresses.
Note that, after placing an order, you cannot change the address of the delivery destination of the order.

Please stop sending me email newsletters.

Take the necessary steps from the Unsubscribe link given on the footer of a delivered email newsletter.
Or uncheck the Notifications from Tiger Corporation option for mail delivery on the Change the Member Information page.
*An email notifying you of the completion of order placement or shipment will be sent to you regardless of whether you request the delivery of email newsletters or not.

Where can I cancel my member registration?

On the Change the Member Information page, click the [Cancel Membership] button to cancel the registration. After registration is cancelled, your personal information will be completely deleted and data including the past order history will also be erased. Note that the erased data cannot be restored later.

Payments and Orders

What payment methods are available to me?

You can choose the desired payment method from options including: payment by credit card, payment at convenience stores, mobile payment, and cash on delivery (COD).

I want to give a product as a gift.

For details on gift wrapping service, please click here.

Can I have a receipt?

Yes, you can. You can print your own receipt by going to My Page > Order History > View Details and clicking “Print Receipt”. You can also print your own receipt by clicking the “Print Receipt” link in the “View Order” button of your order confirmation e-mail.

Although I placed an order, I have not received an email notifying me that the order has been accepted.

If you have not received the email, check the spam e-mail folder or set up the receiving settings so that you can receive emails from @tiger-onlinestore.com.
Customers who registered as a member at the online store can check the order history on My Page.
If you wish to have the order acceptance email resent, please contact us using the inquiry form.

Products with shipping schedule display

Can you ship a product in stock without waiting for the products with shipping schedule display?

A product ordered together with a products with shipping schedule display is packed and shipped together with the products with shipping schedule display. Also, the delivery date and time cannot be specified. If you are in a hurry, please cancel the order once and take the steps to purchase the products individually. If you wish to cancel the order, click here to contact us.

Can I specify a delivery date and time for the products with shipping schedule display?

The delivery date and time cannot be specified.

Can I cancel the products with shipping schedule display?

Basically, we do not accept any change or cancellation of a pre-order once it is placed.
We will make efforts to accept a cancellation request to the extent possible, but only if it is before the process of shipping the product is initiated. Note that, when the process of shipping the product has already been initiated, the product will be handled as a return and you will have to pay the shipping charge.
We do not accept any change of the order; therefore, cancel the order once and place a new order for your desired product. If you wish to cancel the order, click here to contact us.

Coupons

I have not received the coupon code.

The email containing the coupon code may be in your spam email folder. Please check the folder.
If you still cannot find the email, click here to contact us.

How do I use the coupon?

You can use it only at the online store.
After clicking [To Purchase Procedure], enter the coupon code on the screen to enter the delivery address and then press [Apply].

Can I use it as many times as I want?

It depends on the coupon. For details, see the email containing the coupon code.

Does a coupon have a fixed expiry date?

It depends on the coupon. For details, see the email containing the coupon code.

Can I use a coupon to purchase any product?

For the conditions in using coupons, see the page or email containing the coupon code.

I lost the coupon code.

We do not reissue coupons. Thank you for your understanding.

Delivery

Which delivery company do you use? Or can I specify a delivery company?

Deliveries to destinations inside Japan are made by Sagawa Express. If COD is selected as the payment method, deliveries to some regions will be made by Yamato Transport.
Please note that you cannot specify a delivery company.

Can I specify the arrival date?

You can specify a date after six business days starting from the day following the order date.
If no date is specified, the ordered product will be delivered at the earliest date.

I could not receive the product because I was not at home. I would like to have it redelivered.

Please check the notice of absence given by the delivery company and arrange redelivery by yourself. We do not reship a product for which the period of safekeeping has expired due to absence of the receiver.

I would like to send the same product to two destinations.

With one order, we cannot arrange delivery of the same product to two destinations. Please take a few minutes to place an order again.

I would like to change the address of delivery for an ordered product.

We can accept such change only before the process of shipping the product is initiated. Contact us using the inquiry form.
Note that, when the ordered product(s) has already been shipped, you cannot change the delivery destination. In this case, we will notify you of the tracking number of the package, so that you can contact the delivery company by yourself.

Cancellation, Return, and Replacement

Can I change or cancel an order I placed?

Basically, we do not accept any change or cancellation of a pre-order once it is placed.
However, if you contact us by noon (12:00) on the day that the process of shipping the ordered product takes place, we will make efforts to accept the cancellation to the extent possible. See the following for the time at which cancellation of an order is accepted.
Note that, if payment at convenience stores is selected for an order, we do not accept cancellation of the order after payment is made.
Also note that, when the process of shipping the ordered product has already been initiated, the product will be handled as a return and you will have to pay the shipping charge.

<Time at which cancellation of order will be accepted>
　Examples)  Order placed between 00:00 to 11:59 on July 3 -> Cancellation request to be made by noon (12:00) on the same day, July 3
　　　Order placed between 13:00 to 23:59 on July 3 -> Cancellation request to be made by noon (12:00) on the next day, July 4

We do not accept any change of the order; therefore, place a new order for your desired product.

Can I return or replace ordered products?

Within 14 days after their arrival, we accept return or replacement of ordered products with the shipping charge payable by you if the products are unused.
If the delivered products are defective, contact us within 9 days after their arrival and send them back to us freight collect within 14 days. For return shipping of defective products, we will pay the shipping charge.
See Return and Replacement for details.

Does the product come with a warranty?

The electric products come with the manufacturer’s warranty.
For the warranty information including warranty period, see the manufacturer’s warranty cards included in the products.
*Some of the products come with their instruction manuals incorporating the warranty cards.
*For Vacuum Insulated Bottles and air pots, no warranty is offered because they are not electric products. Therefore, such products come with no warranty cards.
*If you use products designed specifically for use inside Japan overseas, this is not covered under the warranty.
We do not put a stamp on warranty cards for products on this site. Instead, we handle the delivery cards included in the packages of products at the time of shipment as proof of purchase. Please keep the delivery card together with the warranty card in a safe place because the delivery card will be required to use the manufacturer’s warranty.

Posting a Review

Do you accept a review written in English?

We are currently accepting reviews written in Japanese only.

I cannot upload an image.

If you post an image, keep the following in mind.

• An image exceeding the specified total file size cannot be uploaded. (10MB)
• The image formats supported are jpg, jpeg, png, and gif.
• Please make sure that copyrighted works of others are not contained in the background unless you have permission to use them (animation, character images, images of celebrities, images on TV, photos, pictures, etc.). To change the image size, use the resizing function to reduce the size of the image or an app to edit or process the image.
  For how to change the image size, please check how to use the image processing functions included with your smartphone, app, and OS.

What should I keep in mind when posting a review?

In order for anyone to enjoy reading reviews, do not post a review if any of the following applies. If such review is posted, we may hide it on a case-by-case basis.

• Multiple reviews posted by one person
• Reviews that may cause misunderstanding among the readers
  (contents related to specialized areas such as healthcare, libel and slander against others, etc.)
• Reviews against the terms and conditions for posting (such as redistribution of images from other sites and media)

Have a read through Terms of Use.

I would like to revise a review I posted.

The posted reviews cannot be revised. Delete the review once, revise the content, and then post the revised review again.

I would like to delete a review I posted.

Log into the store and tap [Go to Profile] on [My Page]. Tap […] at the upper right of the review on the profile page and delete it.